Features
Draft responses
Give your agents a head start with AI-generated draft messages. They can review, edit, and send with confidence, saving valuable time on every ticket.
Action plans
Get intelligent action plans when simple replies aren't enough. Our AI analyzes context and suggests the best steps forward for complex customer needs.
Your data
Connect your own knowledge sources. FAQs, product docs, process guides—your AI assistant draws from the same information your best agents use.
Always in control
No auto-responses without approval. Your team reviews every AI suggestion before it reaches customers, maintaining your quality standards.
Performance insights
Track exactly how AI assists your team. See time saved, usage patterns, and identify opportunities to refine your support processes.
Customizable settings
Tailor AI to your needs with customizable settings. Adjust response styles, integrate with your tools, and more.
How It Works
Get up and running in minutes with our simple integration process
Connect your tools
Link Kustomer.com, Shopify, and Appstle via API keys in a matter of minutes. Optionally connect Supabase or Postgres for custom data sources.
Sync your knowledge base
Verterai pulls from your Kustomer Articles and integrates with your existing processes and data to understand your business.
Review and approve
AI generates draft responses and action plans for every support request. Your team reviews, refines, and sends with one click.
Automate and improve
Approve automations for common tasks like updating addresses, billing dates, and contracts. Track performance and continuously improve.
Pricing
Transparent and straight to the point pricing
Starter
From
10$/month
50 conversations + 75 tickets
Cost per item for extra:
0.50$ / conversation
0.10$ / ticket categorization
Basic
From
29$/month
~100 conversations
Cost per item
0.35$ / conversation
0.075$ / ticket categorization
Pro
From
79$/month
Cost per item
0.25$ / conversation
0.05$ / ticket categorization
Advanced
From
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