Last updated: March 5, 2025
By clicking to accept, signing an order form, or using the VerterAI service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not use the Service.
"Service" means the VerterAI customer support automation platform and all related features, integrations, and documentation.
"Customer" means you or the organization you represent that has created an account to use the Service.
"Customer Data" means all data, content, and materials that you or your users upload, transmit, or otherwise provide to the Service.
"Account" means the account you create to access the Service.
"Subscription Term" means the period during which you have paid access to the Service under your selected plan.
You must provide accurate and complete information when registering for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Service.
VerterAI is a customer support automation tool that helps teams automate replies to common enquiries. The Service integrates with third-party platforms such as Kustomer and other supported systems. We provide the Service in its current form and may update, modify, or discontinue features with reasonable notice.
You agree not to: (a) use the Service for any illegal purpose or in violation of applicable laws; (b) transmit any malicious code, viruses, or other harmful materials; (c) attempt to gain unauthorized access to the Service or any related systems; (d) reverse engineer, decompile, or disassemble the Service; (e) resell, sublicense, or distribute the Service without our written authorization; (f) interfere with or disrupt the integrity or performance of the Service; (g) use the Service to send spam or unsolicited communications. We may suspend or terminate your account if we reasonably believe you have violated this section.
Subscription fees are charged in advance according to your selected billing cycle (monthly or annually). Payment is due upon invoice or as specified in your order form. We may change pricing with at least 30 days' notice; continued use after the change constitutes acceptance. Fees are non-refundable except as required by law or as explicitly stated in a separate agreement. You are responsible for any applicable taxes.
Opali S.a r.L.-S. owns all right, title, and interest in the Service, including all software, designs, and documentation. You retain ownership of your Customer Data. You grant us a limited license to use, process, and store Customer Data as necessary to provide and improve the Service. Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation to you.
We process Customer Data in accordance with our Privacy Policy and applicable data protection laws, including the GDPR. By using the Service, you consent to such processing. We act as a data processor for personal data you provide; you remain the data controller. Where required, a Data Processing Agreement is available upon request.
Each party agrees to protect the confidential information of the other party using the same degree of care it uses for its own confidential information, but not less than reasonable care. Confidential information includes non-public business, technical, and financial information. This obligation survives termination of these Terms.
The Service is provided "as is" and "as available." To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.
To the maximum extent permitted by law, our total liability arising from or related to these Terms or the Service shall not exceed the fees paid by you in the twelve (12) months preceding the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your Customer Data; (c) your violation of any third-party rights; or (d) your violation of applicable laws.
These Terms remain in effect for as long as you use the Service. You may terminate your account at any time. We may suspend or terminate your account for breach of these Terms or for any other reason with reasonable notice. Upon termination, your right to access the Service ceases. We will retain Customer Data for a reasonable transition period (typically 30 days) after termination to allow export; after that, we may delete it. Provisions that by their nature should survive (including intellectual property, confidentiality, limitation of liability, and indemnification) will survive termination.
We may modify these Terms from time to time. We will provide notice of material changes at least 30 days in advance, such as by email or in-app notification. Your continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service before the effective date.
These Terms are governed by the laws of Luxembourg, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Luxembourg.
These Terms constitute the entire agreement between you and Opali S.a r.L.-S. regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right does not waive that right. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
VerterAI is operated by Opali S.a r.L.-S., a company incorporated in Luxembourg.
If you have any questions about these Terms of Service, please contact us at contact@verterai.com.